Support
Frequently Asked Questions
Find quick answers to common questions about GasheAI. Can't find what you need? Contact our support team.
Getting Started
How do I create an account?
Visit gasheai.com, click "Get Started Free", register with your phone number, select your grade, and start your 3-day free trial instantly. No payment information is required to begin.
Is GasheAI free?
GasheAI offers a 3-day free trial with full access to all features. After that, affordable paid plans start at 300 ETB/month. Pay easily with Telebirr — no credit card required.
What grades does GasheAI support?
GasheAI supports Grades 9, 10, 11, and 12 with all subjects from the new Ethiopian curriculum. Each grade includes 10+ subjects with chapter-by-chapter coverage.
What subjects are available?
Over 40 subjects including Mathematics, Physics, Chemistry, Biology, English, History, Geography, Economics, Information Technology, Citizenship Education, Health & Physical Education, and Agriculture. All subjects are aligned with the new Ethiopian Ministry of Education curriculum.
Using the Platform
How does the AI tutor work?
Select a subject and chapter, then type your question. Our AI tutor, trained on Ethiopian textbooks, provides step-by-step explanations. You can ask follow-up questions anytime, and the AI remembers your conversation context within the session.
Does GasheAI support multiple languages?
All lessons, explanations, and quizzes on GasheAI are delivered in English. However, we provide a floating dictionary widget that lets you select any word in AI responses and instantly see its meaning in Amharic, Afaan Oromoo, Somali, and Tigrinya — perfect for understanding difficult terms in your own language.
How do quizzes work?
Go to the Quiz section, pick a subject and difficulty level. Answer timed MCQ questions and get instant results. Your scores are saved automatically to track your progress over time. You can review past quiz attempts and see your improvement.
What is the dictionary widget?
Select any word in AI responses to see its meaning in all 5 supported languages instantly. No need to switch tabs or open a separate app — the dictionary appears right there in the chat. It's perfect for learning technical vocabulary in your preferred language.
What are discussion rooms?
Discussion rooms are subject-specific chat rooms where you can discuss topics with classmates in real-time. Ask questions, share knowledge, help others, and learn together. Each subject has its own dedicated room.
Subscription & Payment
How do I pay?
All payments are processed through Telebirr. Select your plan and complete payment securely through the Telebirr app. No credit card or bank account needed — just your Telebirr account.
Can I cancel my subscription?
Yes, you can cancel anytime. Your access continues until the end of your current billing period. There are no cancellation fees or penalties.
What is the referral program?
Share your unique referral link with friends. When they sign up, you earn 50 ETB. After 5 successful referrals (250 ETB total), you can cash out your earnings via Telebirr. It's our way of saying thanks for spreading the word!
Technical Issues
GasheAI is not loading. What should I do?
Check your internet connection, try clearing your browser cache, or use a different browser (Chrome or Firefox recommended). If the issue persists, please report it through our Bug Report page so our team can investigate.
The AI is giving slow responses. Why?
During peak hours (evenings and weekends), responses may take slightly longer due to high usage. Try refreshing the page. If the issue continues for more than a few minutes, please report it so we can scale our resources.
I forgot my password. How do I reset it?
Go to the login page and click "Forgot Password". Enter your registered email address or phone number to receive a password reset link. Follow the link to set a new password.
Can I use GasheAI on my phone?
Yes! GasheAI is fully responsive and works on phones, tablets, and computers. No app download needed — just visit gasheai.com in your browser (Chrome, Firefox, or Safari recommended). The experience is optimized for mobile screens.
Still Have Questions?
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